Key Responsibilities:
- Provide first and second-level technical support to end-users (on-site and remote).
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
- Monitor and maintain computer systems and networks to ensure optimal performance.
- Manage IT assets, inventory, and documentation.
- Set up new user accounts and profiles and deal with password issues.
- Respond in a timely manner to service issues and requests, ensuring minimal downtime.
- Work closely with vendors and service providers for maintenance and support contracts.
- Maintain data backup and recovery processes.
- Support basic IT security and compliance practices.
- Provide helpdesk supports to users (eg. PC/NB, Printer, Network, IT related systems, Server)
Requirements:
- Minimum 2 years of working experience in IT support or a related field.
- Diploma/Degree in Computer Science, Information Technology, or equivalent.
- Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
- Familiarity with Active Directory, Office 365, antivirus systems, and endpoint security tools.
- Ability to prioritize and manage multiple tasks under pressure.
- Strong problem-solving skills and attention to detail.
- Good communication skills and a customer-service-oriented mindset.
- Multitasks & can handle stress
